Sunday, August 17, 2014

How Jodie Foster saved the Internet

I know I've been away for some time and I do apologize for that, but I also will take the beginning of this entry to set in a little bit of a link for the site that I DO WRITE ON!  WELCOME, PROSEBOX!

And yeah, let's not lie here, there's a bit of an incentive here for me to do that.  The site is fairly new and because of that, it doesn't have very much 'new' traffic to it.  So I'm helping by sending a link back to it so more people can find my little corner and check it out :).

It has grown a lot in the last year, I'll tell you that.  I was the 30th person to join that site, so it's like a baby to me.  Granted, I did not put in any hard work I just arm back quarter-backed "Yeah that looks nice, oh god no put the couch by the lamp..."  it really has grown.

(I am also the unofficial Sheriff on the site. *ahem* I am still waiting for my badge...)

The site right now seems to be serving a very good purpose as it took on a lot of refuges from the now defunct site Open Diary.  While most would probably never utter Open Diary's name again (there seems to be a lot of hurt there), I believe if someone is searching for news of what happened to the site trying to still find it, then maybe this will crop up in their Google search.  I also was a member of Open Diary for over 10 years, and that is why I flung over to Prosebox, it was a safety net at first.

So A LOT of the content on that site is day to day blogging but you know whhhaaaaaaaaatt?  There's a growing community of writers on there and that is what I adore.

There is Flash Friday where you pick a set of prompts and write a story off the top of your head incorporating the prompts.  I've seen people do Music Mondays, and other manner of themed things.  I keep my doodle blog over there, I keep a music blog over there, and after I post this blog post, it will also be put over on Prosebox as well...or PB for short.

PB&J!!  Won't you come be our Jam!

(I'll be deducted points for lameness!)

So if you are looking for a writing community to piddle around in, whether you're into Creative Writing, Day-to-Day blogging, personal blogging, private blogging...HELL if you just want to add a photo blog, or a review blog, or keep up with your craft projects....OR ALL OF THOSE THINGS because you create separate books for one account!!  Then please check out the Prosebox!  I'll be over there as well. 

Feel free to hit me up if you get over there and I'll help you get settled in!

NOW FOR THIS ENTRY!!

-----

Many years ago, I set up an account with AT&T through U-verse.  Now, while many people read that one line and roll their eyes, I have to explain here that my only options for internet service where I live prior to that point was through the local cable company.  It was slightly faster than dial up and was 80 dollars a month and the modem went out like clock work every 30 minutes for 10 minutes at a time.

So U-verse was a god send when it finally came to my area.

And, guess what?  Even after this experience, I really do not have any complaints at all other than the one person that set this entire thing in motion.

But what happened was that all these many moons ago, I received my own kit to set up my internet.  Nobody else on my street had AT&T so they sent a crew a few days later to install a post and run a DSL line to my house.

Inside this kit was the modem, the box and everything else.  I could ask for the tech to install it, or if you're intelligent enough to read the instructions and plug the modem into the wall and wait for it to set up, you save yourself $100 and just start going.  Part of the install process was going to the webpage and setting up an account, complete with security questions and everything else.

So I set up a PIN, and password, and security questions, my email, blahblahblah and then ZOOM I was on my way.

Did I care? NOPE I had internet!  BLAZING internet (from what I was used to) and I'd never have ANY issues EVER again!

 admit it you heard it in the voice and you LOVED it...

 Last week, I was leaving my house in my car (like you do) when an AT&T truck topped the hill and passed me.  I went on my merry way for about 200 yards when my brain said to me "WHOA, hold the phone.(get it? phone? AT&T...never mind).  I'm the only person on this street with service to my knowledge, wtf is going on here..."

So I turned around and went back and drove slowly past the dude who had my post open and was pulling wires out of it.  Huh, I thought to myself, he probably is repairing something.  Because to be honest, the speed had gotten a bit spotty lately and they had had tractors out mowing ditches the week before...who knows, these are country problems, they probably bumped the post and he was there to fix it.

It wasn't until I got on the next road again, that my curiosity overtook me, so I went back again and stopped at the end of the road and walked up the hill to this tech still pulling wires out.  

Granted, I could have picked a better tone to start the conversation with, but I was a bit irritated that there was a chance that this whack-a-doodle was messing up my stuff.

So my "Hey, buddy, what'cha doin?"  came out "HEY!!  You messing with my POST?!" and the guy looked at me with that look most people (including myself) get when dealing with people, which was "oh shit, an idiot" as he replied "Uh, yeah, that's kind of my job?"  so I said to him "Are you cutting my shit off?"  and he replied "Am I?"

I had a moment of doubt.  Was my bill late??  I couldn't remember.  I don't know how many people subscribe to the Myers-Briggs personality types, but I am an INTP type.  This means I live in my head...a lot.  And while for a person this is not the worst thing in the world, as a human being it causes forms of cataclysmic issues when it comes to 'real world' things to do, such as paying bills.

I completely forget about them.  I have the money, it's not gonna kill me to pay them, but since I quite literally have no clue what day it is 99% of the time...only that it's day time or night time, I forget to pay them.  I  forget to shut doors, cabinets, dish washers, I just forget.  I'm so in my head that the world outside seems to not exist until the lights are suddenly off and I go "oh crap, did I not pay that??"

It's gotten A LOT better now.  I've taken charge and try to write reminders for myself so that it doesn't happen, but every now and then I still forget.  And one of the worst things you can ask me is "Are you sure?" because I immediately doubt what I've just done.  So the guy asking me WAS he there to cut off my service threw me for a loop...I don't recall it being late, in fact I don't think it's even DUE.  I mean I remember paying it recently...or was that two months ago?

So I decided to ask rhetorically, "if you are cutting it off, what if I'm going right now to pay my bill" (which was actually TRUE!  I wouldn't have run into the dude if I hadn't been leaving to actually PAY that bill).  He gave me that look of "right..." and said "Well if I'm cutting it off and you go pay it, then I'll be back to turn it on."

Tech dudes have no sense of rhetoric.

It was also 5PM.  So my brain went "This dude isn't coming back!"

This then caused the biggest domino effect ever that just had the universe screaming at me "YEAH your personality type just went full retard!"

I went to AT&T to pay my bill as originally planned, except now I was in a chaotic rush to get it paid JUST IN CASE this dude was turning off my service, he'd still be in the area and could go back.

So I GET THERE!  I bail from my car!  I JOG INTO THE AT&T STORE!!!  I grabbed a handful of complimentary exclamation marks they provide so you can abuse the staff!!  BUT I WOULD USE THEM LATER ON THE INTERNET TO INVOKE A SENSE OF ACTION!

Bill's Paid

 One thing I did note at the AT&T store was that my bill wasn't late.  IN FACT, it wasn't due until the 21st of August (it is the 17th of August at time of posting this and was the 11th of August at time of paying).  But still I paid it, because...why not?  I actually remembered to venture out into the world and pay a bill, might as well handle that shit!

Left and realized in my haste, I locked my keys in my car, which prompted my to call my sister for help, only to realize oh yeah, I also forgot to buy a minute card for my phone and it's not working.

That took 3 hours to sort out and get back home, where I triumphantly barreled into my house, only to notice the internet was still out.

"No worries" I lied to myself, "It was probably just too late, he'll come back tomorrow."

Thus I entered into an abusive relationship with AT&T.  When he didn't come home the second day, I tried calling only to discover that PIN number that I had created was needed to get through to ANYONE who had any sort of access to my account.

And guess what?  I CANT REMEMBER THAT SHIT NO MATTER HOW HARD I TRIED!  And you have to realize that after the 10th 4 digit PIN you give someone on the line and you start chuckling nervously and say "Shit well, I mean I can't remember what I set it up with...that was so long ago" it's gonna seem SUPER FUCKING SHADY and they're going to lock your account down harder than your butthole clenches when your boss tells you you've 'volunteered' for a 'special project'.

So back to the AT&T store I went.  I figured that I have a friggin driver's license, that's GOOD right?

Nooo they aren't allowed to access my account like that either.

So back to calling AT&T I did, and when I finally got someone, he informed me the system was down, but because my internet was not working, he'd give me the number to repair and they could make an appointment to come out.

I never got through to repair that day, apparently everyone else had googled that number and was trying to call them too.  The worst was when the tech told me through a crackled line, "If you'd like, you can visit us online at..." and gave me the website support address.

So I drove to my sister's house (Still no internet here) and connected to the website, there's a CHAT option!  YES!  Oh wait, I was asking about billing...nope.  No chat option.  So I tried repair and was connected with a VERY friendly woman-chat-bot (who knows?!) who asked me right off, what was my PIN?

I sent back the longest rambling of "I set up the account so long ago I can't remember but I think it could be this, this, this, this, or THIS!"  and got back "I'm sorry that's not correct."  and was disconnected.

...went home defeated.  Maybe he would show up the next day.

...he didn't...

I finally gave up and just called out of curiosity one afternoon, and instead of waiting it went STRAIGHT through to a friendly fellow who asked me my PIN and I sighed "I don't know it..."  He cheerfully responded "Well, no problem!  I see you set up a security question when you opened your account, would you like to answer it?"


He cheerfully responded "Who's your favorite Actor?"

I went completely blank.

Do you know HOW many actors I like?  I AM A THESPIAN, FOR GOD SAKE!  

I then KICKED myself mentally, why was I DUMB ENOUGH to pick that question of all questions?  It's like I set myself up to fail should I ever require assistance!

So I said "uh...god, listen...I set this up so long ago..."
"Take your time..."
"There's like a million actors..."
"That's okay"
"And what if I picked someone really obscure like Ray Park...oh god is it Ray Park??"
"Are you answering with Ray Park?"
"...y...yes?"
"I'm sorry that's incorrect."
"...oh man...MAN!!"
"are there any other actors that are your favorite?"

By that point, I could hear the amusement in his voice.  He was staring at the answer and trying not to chuckle, I could feel it.  He finally said "I would think if you set it up as your security question, it'd be an actor.......or actress, that you really really like no matter how famous or obscure."

And it all flooded back...

Since I was a wee little Teff, people have made fun of me for my love of Jodie Foster.  I ADORE her, I don't care what anyone says.  And I answered that guy with the sound of angels as I said breathlessly and excited "....is it Jodie Foster?????" and he replied with a chuckle, "May she forever remain your favorite actress because she just saved your account!"

And while I'd like to think that Jodie Foster is somewhere looking into a pool of water watching me type this from my computer and smiling and saying "Go on, my son, continue to internets all day"....a small part of me thinks she might be a vengeful god and wasn't the answer at all and Jodie Foster, Patron Saint of the internet, simply felt my pleading once I invoked her name.

"Turn his internet back on, or I will blow your head off." 
*slides back around wall into mail room*


In the end, a tech was sent and this is where it gets really weird.  One tech told me the tech I had outside, stole my equipment to set up a new line for a house on the corner.  He was mad about it, so I was inclined to believe him.  The next tech that showed up told me the original tech was cancelling someone's service and took the parts out of the post thinking it went to that house.  My only thing about that is this other house is at the other end of the road and up until now I was the only person with service...so I'm more inclined to believe the original tech who said the man took my equipment.

I originally was enraged.  I do have the tech on video doing this as I record when I drive and I passed by him as he was pulling the wires out.  I wanted his job on a platter.  I wanted to rip AT&T apart over it.

But you know what?  I don't.   I'm thankful that even though it was a nightmare to get into my account, they have it set up where some random jerk can't get in and switch my service at the drop of a hat because they say they are me.  HOWEVER, I would hope they eventually would let it be okay to walk into a brick and mortar store with your DL and change account options there as well.  The people on the phone were extremely friendly, the two techs that came out were very friendly and very professional (Minus the few minutes the first tech discovered my equipment missing, he was rightfully as angry as I was),  Once I finally got through to AT&T and they weren't having computer problems, I was off the phone in 20 minutes with a tech there the next day.

I wanted to filet the guy who took my stuff, but then wondered, I mean why were they sending him out with insufficient equipment?  This is a bigger problem than that tech taking my equipment, but then again, he took my equipment to set up someone's new service.  

I'll let this go for now, there's no reason for me to go on a witch hunt.  I have my internet back and both the other techs reported that tech already and gave me his name should I want to report it as well.

But none of it would have been possible without our Lady Foster *sniffle*  Praise be to Foster!  Keeper of the internet!



1 comment:

Little Metal Weirdo said...

I AM A THESPIAN FOR GODS SAKE!!! ... LOL YES.